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  • The Helpline
    The Helpline

    ‘Nicely observed, with deft writing that makes it look easy.I think we all know someone like Germaine’ GRAEME SIMSION, bestselling author of The Rosie ProjectOffice life can be a minefield . . . Germaine Johnson likes Sudoku, biscuits and maths.She is great with numbers and not so great with people.But after an incident at work leaves her jobless, she's forced to accept a position she's entirely wrong for: answering the phones of the Senior Citizen's Helpline. However, it turns out that the role involves a more interesting secret project: to shut down the local community centre and stop the elderly 'troublemakers' in their tracks.Germaine initially believes she is the no-nonsense woman for the job - until she gets to know the very people she's trying to evict. As the rebelling senior citiziens begin to open Germaine's eyes to a life outside boxes and numbers, she realises that she may be the only one capable of pulling their feuding community together . . . Witty, big-hearted and hugely enjoyable, The Helpline is what you might get if you crossed The Rosie Project with Eleanor Oliphant is Completely Fine.

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  • Fashion and Environmental Sustainability : Entrepreneurship, Innovation and Technology
    Fashion and Environmental Sustainability : Entrepreneurship, Innovation and Technology

    The wide range of topics that the book covers are organised into sections reflecting a cradle to grave view of how entrepreneurial, innovative, and tech-savvy approaches can advance environmental sustainability in the fashion sector.These sections include: sustainable materials; innovation in design, range planning and product development; sustainable innovations in fashion supply chains; sustainable innovations in fashion retail and marketing; sustainable alternatives for end-of-life and circular economy initiatives; and more sustainable alternative fashion business models.

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  • Information Technology for Management : Driving Digital Transformation to Increase Local and Global Performance, Growth and Sustainability
    Information Technology for Management : Driving Digital Transformation to Increase Local and Global Performance, Growth and Sustainability

    Comprehensive coverage of developments in the real world of IT management, provides a realistic and up-to-date view of IT management in the current business environment Information Technology for Management provides students in all disciplines with a solid understanding of IT concepts, terminology, and the critical drivers of business sustainability, performance, and growth.Employing a blended learning approach that presents content visually, textually, and interactively, this acclaimed textbook helps students with different learning styles easily comprehend and retain information.Throughout the text, the authors provide real-world insights on how to support the three essential components of business process improvements: people, processes, and technology.Information Technology for Management integrates a wealth of classroom-tested pedagogical tools, including 82 real-world cases highlighting the successes and failures of IT around the world, interactive exercises and activities, whiteboard animations for each learning objective, high-quality illustrations and images, boxed sections highlighting various job roles in IT management and giving examples of how readers will use IT in their career as a marketing, accounting, finance, human resource management, productions and operations management, strategic management, or information technology professional, or as an entrepreneur, and illustrative innovative uses of information technology.Now in its thirteenth edition, this leading textbook incorporates the latest developments in the field of IT management, based on feedback from practitioners from top-tier companies and organizations.New topics include Network-as-a-Service (NaaS), hybrid cloud, cryptocurrency, intent-based networking, edge analytics, digital twin technology, natural language generation, and many more.New “How will YOU use IT” boxes directly inform students in all majors about how IT will impact their careers.Throughout this edition, greater emphasis is placed on the use and impact of IT on global business, globalization, and sustainability.Equipping readers with the knowledge they need to become better IT professionals and more informed users of IT, Information Technology for Management, Thirteenth Edition, is the perfect textbook for undergraduate and graduate courses on computer information systems or management information systems, general business and IT curriculum, and corporate-in-house-training or executive programs in all industry sectors.

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  • Disaster Resilience and Sustainability : Japan’s Urban Development and Social Capital
    Disaster Resilience and Sustainability : Japan’s Urban Development and Social Capital

    This book examines urban planning and infrastructure development in Japanese cities after the second world war as a way to mitigate the risks of disasters while pursuing sustainable development.It looks at the benefits of social capital and how communities organise to tackle problems during the recovery phase after a disaster.The book also illustrates with case studies to highlight community attitudes which improve recovery outcomes. The book underlines challenges such as ageing and depopulation which Japan would face should the next disaster occur.These demographic shifts are causing difficulties among neighbourhood associations at a time when communities need to effectively support each other.Nakanishi explains why overcoming these societal issues is imperative for sustainability and the need for a comprehensive approach which would integrate smart technology. This book will be of interest to scholars in city development and planning, urban studies and human geography, as well as those interested in building resilient communities.

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  • Was the helpline call listened to?

    Yes, the helpline call was listened to by the customer service representative. The representative patiently heard the caller's concerns and provided assistance accordingly. They actively listened to the caller's needs and ensured that the issue was addressed effectively.

  • Why are people afraid to call the helpline?

    People may be afraid to call a helpline for a variety of reasons. Some may fear judgment or stigma associated with seeking help for their mental health or personal issues. Others may worry about their privacy and confidentiality being breached. Additionally, some individuals may feel ashamed or embarrassed about their situation and hesitate to reach out for support. It's important for helplines to create a safe and non-judgmental space to encourage people to overcome these fears and seek the help they need.

  • Would you call the helpline for children and teenagers?

    Yes, I would definitely call the helpline for children and teenagers if I or someone I know needed help or support. It's important to reach out for assistance when facing challenges or difficult situations, and helplines can provide valuable resources and guidance. I believe it's crucial to prioritize mental health and well-being, and seeking help from professionals can make a significant difference in navigating tough times.

  • Is there something like a helpline for LGBT issues?

    Yes, there are helplines and support services specifically dedicated to addressing LGBT issues. These helplines provide confidential support, information, and resources for individuals who may be facing discrimination, harassment, or other challenges related to their sexual orientation or gender identity. Organizations such as The Trevor Project, GLAAD, and the LGBT National Help Center offer helplines staffed by trained volunteers who are knowledgeable about LGBT issues and can provide assistance to those in need.

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  • Pioneering Progress : American Science, Technology, and Innovation Policy
    Pioneering Progress : American Science, Technology, and Innovation Policy


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  • Digital Transformation for Business Sustainability and Growth in Emerging Markets
    Digital Transformation for Business Sustainability and Growth in Emerging Markets

    Digital transformation in organisations can improve business agility, operational efficiency, customer service, and contribute to sustainability initiatives.Digital transformation isn’t always easy to implement; organisations can experience resistance to change and a lack of skilled employees. While there is extensive research on digital transformation, there is a lack of research that focuses specifically on emerging markets.Digital Transformation for Business Sustainability and Growth in Emerging Markets explores the rich context of emerging markets, which present unique challenges for digital transformation, including cultural differences, limited access to technology, and regulatory hurdles in emerging markets.The book includes topics like Turbo boosting, industry 4.0, quantum, computing, Generative AI Adoption Sustainable Digitalisation etc and their role in sustainability of the business. Digital Transformation for Business Sustainability and Growth in Emerging Markets addresses the challenges and opportunities afforded by digital transformations to help businesses build a clear strategy, invest in building digital capabilities, and foster a culture of innovation and continuous improvement.

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  • People Planet Profit : How to Embrace Sustainability for Innovation and Business Growth
    People Planet Profit : How to Embrace Sustainability for Innovation and Business Growth

    Social and environmental issues are more important than ever and consumers are committed to supporting change. 'Doing good' is no longer a peripheral activity but fundamental to every aspect of how we do business, every day, for everyone. People, Planet, Profit is the first book to truly address business growth in the context of social and environmental concerns.It's a practical guide to new business opportunity, operational improvement and competitive advantage.Full of inspiring case studies, it looks at the challenges faced by key players such as Google, Microsoft, Apple, Nokia, Nike, Amazon, M&S and Walmart.With plenty of comments from industry insiders, it's essential reading for CEOs and business managers who are searching for new ways to create value, to make sense of business in a rapidly shifting landscape, and to deliver profitable growth whilst also doing "the right thing".

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  • Sustainable Development and the Digital Economy : Human-centricity, Sustainability and Resilience in Asia
    Sustainable Development and the Digital Economy : Human-centricity, Sustainability and Resilience in Asia

    The advancement of technology, such as data analytics and artificial intelligence (AI), has led to the birth of Industry 4.0, in which technology seems to be the centre of development.However, as the Covid-19 pandemic created havoc, the entire world production chain has been seriously affected, highlighting that machines alone, although fully connected and automated, cannot function without people.This book addresses the pillars of moving towards Industry 5.0 for sustainable development, drawing on examples from Asia. As Asian nations are moving fast toward the digital economy, this edited collection offers new perspectives on understanding emerging business opportunities as well as the challenges faced.Chapters span the three pillars of Industry 5.0, human centricity, sustainability and resilience, and includes topics related to people management for creating wealth, technology advancements in supporting creativity, resilience and agility of organisations, as well as the important issue of sustainability in future industrial development. With rich, empirical studies from leading researchers, this book will be a reference for academics and scholars across business disciplines, including information, technology and innovation management, organisational and strategic management, as well as those interested in industrial development and sustainability.

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  • How can one view the chats of the helpline?

    To view the chats of the helpline, one would typically need access to the helpline's chat platform or software. This access is usually granted to helpline operators or administrators who are responsible for managing and responding to incoming chats. The chats can be viewed in real-time as they come in or can be accessed later for review or analysis. It's important to note that viewing the chats of a helpline should be done with respect for the privacy and confidentiality of the individuals reaching out for help.

  • What is the helpline number for seeking advice or support?

    The helpline number for seeking advice or support varies depending on the specific issue or location. For mental health support, individuals can call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) in the United States. For domestic violence support, individuals can call the National Domestic Violence Hotline at 1-800-799-SAFE (7233). It's important to research and find the appropriate helpline number for the specific type of support needed.

  • Have you had any experiences with the helpline "Nummer gegen Kummer"?

    As an AI, I do not have personal experiences. However, "Nummer gegen Kummer" is a helpline in Germany that provides support and counseling for children, teenagers, and parents. It is a well-known and trusted resource for individuals seeking help with various issues such as bullying, family problems, and mental health concerns. The helpline offers confidential and non-judgmental support to those in need.

  • Is it allowed to call a helpline for heartbreak when experiencing lovesickness?

    Yes, it is allowed to call a helpline for heartbreak when experiencing lovesickness. Many helplines are available to provide support and guidance for individuals going through emotional distress, including heartbreak. Talking to a trained professional can help in processing emotions, gaining perspective, and finding healthy ways to cope with lovesickness. It is important to reach out for help when needed and not hesitate to seek support during difficult times.

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